Some of our more popular questions answered.

Q: What is a Canvas Wrap?

A:  We can produce your canvas print in two ways. A wrap around edge – this is when the image folds around the edges of the frame, this is our default option when ordering and is one of the most popular ways of mounting your photo canvas print. If you choose to have no wrap, then your image will just fill the flat face of the frame, this is a more contemporary look and you can either have white or black edges.

Q: Does my image have to be a photograph?

A: No, it can be all sorts of things! It might be a kids drawing or painting, a sketch or artwork; it could be a cherished wedding invite or concert ticket. It could be a graphic design or computer generated fractals, a cartoon, almost anything. We are able to scan up to A3 size. If supplied, any hard copies will be returned with your canvas print order. If you are unsure, please contact us for advice.

Q: The canvas print size I want isn't listed. Can you supply my canvas print in a    bespoke size?

A: Yes we can supply your canvas print to almost any size, Our Epson’s are 44” wide, the maximum short edge of your canvas must be 40” , this allows us the extra material required to wrap your canvas, the long edge can be 96”+.
Please use our contact page informing us of your specific requirements.

Q: What is the best size print for my canvas?

A: If your digital camera is set to take photos at its maximum quality/size then you should be able to get a good idea of an recommended canvas print size from the following table. Although you can go can still choose a larger or smaller size than suggested.

Q: What settings do you recommend for scanning?

A: Please scan your images to a minimum of 300 dpi, larger if your scanner will allow that.
Save files as high quality Jpeg format. The better the scan, the better the final image when we print it. If we do not feel the file that you provide will result in an acceptable print we will let you know before we go ahead.

Q: Can you retouch my image?

A:We can retouch your images, if you request this such as red eye removal, date stamp removal. We can even remove unwanted background objects, please send us the file for review and we will provide you a quote for this service.

Q: Will the colours on my canvas print be the same as what I see on my monitor?

A: All our monitors & printers are colour calibrated. We try to ensure that the colours you see are as close as possible to the actual printed canvas print. Unfortunately we cannot guarantee an exact colour match as on screen colours will vary dependent upon your monitor settings and resolutions.

Q: Does my canvas print come ready to hang?

A: All our canvas prints are supplied with metal hangers, screws, wall hooks and pins, extra large and panoramic canvas prints will come with 2 – 3 packs.

Q: My canvas print is a gift, can I order a canvas print and have it to be sent to another address?

A: Yes you can. There is an option to choose a delivery address when you check out.

Q: Which debit and credit cards do you accept to pay for my canvas print?

A: We accept all major credit and debit cards using our secure checkout.

Q: Do you supply canvas prints to the trade or commercial customers?

A: Yes, many of our customers are trade professionals. We are happy to supply to photographers, sign shops, printing shops, interior designers, architects, retail outlets, offices and other commercial customers with canvas prints and photos on canvas. We are able to offer discounted trade rates for large/regular trade orders. Please contact us for more information and to discuss.

Q: How will my order be dispatched?

A: Your order will be carefully packaged in protective materials and boxed to avoid damage in transit. We then use reputable couriers to dispatch to the mailing address specified on your order.

Q: How long will it take for my canvas print to arrive?

A: We aim to deliver all canvas prints within 3-5 working days of receipt of artwork/images, unfortunately, we cannot control the post. If you require your canvas print as a last minute gift or for a required date, please inform us and we will do our utmost to ensure it arrives on time.

Q: Copyright infringement?

A:When you submit anything for us to print, please make sure that you have the right to do so. Canvas Genie can not held liable for breaking any copyright laws when printing pictures supply to us. We will only print it for you. We will never use your photographs without your express permission. We store your file on our system in case you would like to order additional copies in the future. This file (s) can be deleted if this is your choice.

Q:  How should I care for my canvas?

A: Now you have your own masterpiece hanging on your wall, a few simple tips will ensure it stays as vivid and vibrant as the day you received it. Although we use only genuine Epson inks which are guaranteed to last 75+ years we do not recommend hanging your canvas print in constant direct sunlight. As your canvas print is made out of natural ingredients it will respond to changes in humidity & temperature and may become saggy with time. If this happens lightly tap the wedges and that will re-tighten the canvas on the frame. All of our canvas prints are lacquered they are splash resistant and can be wiped with a soft damp cloth. Please do not use cleaning sprays or any other cleaning fluids. Try to avoid putting to much pressure on the canvas.